Shipping policy
Last updated: August 25, 2026
MkulePRO offers free standard shipping on every order, with no minimum purchase requirement.
Order Processing Time
Orders are generally processed within 1–2 business days, Monday through Friday, excluding U.S. public holidays.
Orders placed on weekends or public holidays will begin processing on the next business day.
Processing time is the time required to prepare an order before it leaves our fulfillment warehouse. It is separate from carrier transit time.
Shipping Rates and Delivery Times
| Shipping destination | Processing time | Estimated transit time | Shipping fee |
|---|---|---|---|
| United States | 1–2 business days | 3–5 business days | Free — US$0.00 |
| Every supported international country or region available at checkout | 1–2 business days | 7–15 business days | Free — US$0.00 |
There is no minimum purchase requirement for free standard shipping.
We ship only to countries and regions available for selection during checkout. If a country or region does not appear at checkout, we are currently unable to deliver to that destination.
Estimated total delivery time, including processing, is generally:
- United States: 4–7 business days
- International destinations: 8–17 business days
Delivery times are estimates and are not guaranteed. Customs processing, weather conditions, carrier delays, public holidays, incorrect address information, or other circumstances outside our reasonable control may affect delivery.
Customs Duties and Import Taxes
United States Orders
Orders shipped from our U.S. warehouse to customers within the United States generally do not require the customer to pay import duties.
Applicable state or local sales taxes, if any, may be calculated and displayed during checkout.
International Orders
Free shipping covers the standard transportation charge only. It does not automatically include:
- Customs duties;
- Import taxes;
- Value-added tax or VAT;
- Customs-clearance charges;
- Brokerage fees; or
- Other fees imposed by the destination country, customs authority, or carrier.
Unless checkout expressly states that duties or import taxes are included or collected in advance, international orders are shipped on a Delivered at Place (DAP) basis. The recipient is responsible for paying applicable duties, import taxes, customs-clearance charges, or carrier fees requested upon importation or delivery.
Customs charges are determined by the destination country and may depend on the product classification, declared value, country of origin, and local laws. MkulePRO does not control these charges.
Refusing to pay applicable customs charges may cause the package to be delayed, refused, abandoned, destroyed, or returned. Any refund for a returned international package will be handled according to our Refund Policy.
Tracking
After your order has shipped, you will receive a shipping-confirmation email containing the available tracking information.
Tracking information may take additional time to appear after a shipping label is created.
Orders may be delivered by FedEx, USPS, UniUni, or another qualified international or local carrier. The carrier is selected based on the destination, package, and available delivery service.
Address Changes and Cancellations
To request an address change or order cancellation, contact us as soon as possible and before the order ships.
We will make reasonable efforts to accommodate the request, but changes and cancellations are not guaranteed after an order has entered processing.
Once an order has shipped, the delivery address generally cannot be changed and the order cannot be canceled. Our Refund Policy will then apply.
Customers are responsible for providing a complete and accurate shipping address.
Delayed, Lost, or Damaged Orders
If tracking has not updated for an extended period, or if an order arrives damaged, contact us at support@mkulepro.com and provide:
- Your order number;
- The email address used for the order;
- A description of the issue; and
- Photographs of the package or products, when applicable.
We will review the issue and work with the applicable carrier where appropriate.
Fulfillment Warehouse
AMERICAN BEST LIFE INC
11 Morgan
Irvine, CA 92618
United States
Do not return products to this address without prior authorization. Contact customer support before sending a return to receive the correct warehouse-specific return instructions or label.
Contact Us
For shipping, delivery, customs, or tracking questions, contact:
Email: support@mkulepro.com